Shipping Policy | The BH Brand

Where We Ship

We currently sell and ship to U.S. addresses only. Outside the U.S.? Let us know where you are.

Shipping Carrier

We ship orders via UPS. Shipping costs and estimated delivery times are provided at checkout.

Processing Time

Orders are typically processed within 1–3 business days. You will receive an email confirmation when your order ships.

Delivery

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers.

Packages Marked as Delivered

If tracking shows your package was delivered but you didn't receive it, please contact the carrier first and check with neighbors and anyone in your household. We are not automatically responsible for packages marked as delivered, but we review exceptional cases individually.

Damaged or Incorrect Items

If your order arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery. See our Exchange & Store Credit Policy for what to include.

Contact Us

If you have any questions about shipping, please contact us. We aim to respond to claims within 2 business days.

Email: [email protected]