Exchanges & Store Credit

Overview

Wrong size? You can exchange it within 7 days of delivery. If the size you need isn't available, we'll take the item back and give you store credit. We don't offer refunds for change of mind. Damaged, defective, or incorrect items are covered below. We currently sell and ship to U.S. addresses only.

Size exchanges

You can request a size exchange within 7 days of delivery, including on limited-drop items.

• The item must be unworn, unwashed, and in its original condition.
• Exchanges are subject to size availability. If the size you need is unavailable, we'll take the item back and issue store credit instead.
• You ship the item back to us, and we ship your new size at no charge.

To request an exchange, email [email protected] with your order number and the size you need.

Damaged, defective, or incorrect items

If your item arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery at [email protected] with:

• Your order number
• Photos of the item
• Photos of the packaging
• Photos of the shipping label

We'll send a replacement first. If a replacement isn't available, we'll issue store credit or a refund, depending on the situation. We'll let you know whether we need the item back. If we do, we'll cover the return shipping.

Store credit

We issue store credit for approved situations, including when the size you requested for an exchange is unavailable or when we verify a product or fulfillment issue.

• Store credit covers the full value of the item, excluding original shipping charges.
• Store credit expires 12 months after it's issued.
• Store credit can be used on limited drops unless otherwise stated.

If an item sells out after you pay

If an item sells out after you've paid and we can't fulfill your order, we'll refund you.

Cancellations

Orders can't be canceled once they're placed.

Pre-orders

Pre-orders can't be canceled, unless we can't fulfill the order. In that case, we'll refund you.

Packages marked as delivered

If tracking shows your package was delivered but you didn't receive it, please contact the carrier first and check with neighbors and anyone in your household. The BH Brand is not automatically responsible for packages marked as delivered, but we review exceptional cases individually. Email [email protected] with your order number.

Your rights

Nothing in this policy limits any rights you may have under applicable law, including mandatory consumer protections in your jurisdiction.

Contact

Exchanges, claims, and questions: [email protected]. We aim to respond to claims within 2 business days.